Did you order the wrong size or do you prefer a different color? Of course that's no problem! Returning to Yessential is easy and fast. After all, that is so nice:)
The easiest way is to return the item(s) you have now, and order the one you want on our website. Once we receive your return, we will refund the purchase price to you as soon as possible.
Please note that products must be returned in original packaging and condition. Otherwise, they will NOT be accepted for return.
Is the product damaged or not working? No worries! Just go to our returns portal and upload some pictures. We will then contact you as soon as possible.
Received a different or incomplete item than ordered? Oops, our mistake. We are going to fix this right away!
Then go to our returns portal with your order number and zip code. Follow the steps and upload some photos. We will then send you a return label (paid for by us, of course). Once your return has been handed in to PostNL we will send the correct items as soon as possible.
Are you returning your order without our return label? Unfortunately we cannot refund it.
Did you buy a 3 or 4-piece toiletry set, but you still don't want to keep an item and therefore return it? This is possible, but we will charge the individual retail price per product upon return.
Suppose you order a €59.95 3-piece toilet set. You want to keep the toilet brush and toilet roll holder. The hook doesn't. The brush is €34.95 and the toilet roll holder €18.95 together €53.90. In total we will then refund €6,05.
Is the total of the individual product prices higher than the purchased bundle price? Then you have to pay the remainder extra. We can only offer prices if all items in the set are purchased.
No unfortunately, the return costs are the customer's responsibility.
We ship all orders free of charge in the Netherlands and to Belgium / Germany from €35. Not satisfied with an order? Then you may return your order within the return period. However, these costs are for the customer. In our returns portal you can choose a carrier in your area. However, the return costs of each carrier are different.
Not satisfied? Unfortunately that can happen! You can return your order within 14 days from date of receipt.
Please read this carefully before returning ↓ You can use the Yessential return portal where you can return your order at a discounted price:
Step 1: Go to our returns portal and login with your order number + zip code. Step 2: Follow all the steps in the portal until you receive a return label from. Step 3: Pack the return well and affix the label prominently on the package. Step 4: Once we have received the return, we will ensure that the purchase amount is refunded to your account within 7 business days.
CAUTION: You are always responsible for returns yourself, even if there is a problem with the carrier or the product is damaged during return. Therefore, it is recommended that you check all products carefully in advance for any breakage and then pack the products properly so that they will not be damaged upon return.
You have the right to cancel your order up to 14 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. If you use your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.
Popular!!! Stylish house numbers black of 20cm type Amato. Click on the picture!
Return exceptions
List the exceptions to the right of withdrawal here. Also clearly indicate with the item itself that it cannot be returned before the consumer orders it. Please note exclusion of the right of withdrawal is only possible for products:
A. With sealed products. When the seal is broken, these products cannot be returned. B. that have been created by the trader in accordance with the consumer's specifications; C. that are clearly personal in nature (products that must be ordered for the customer, for example when they are not (standard) in stock); D. that cannot be returned due to their nature; E. that spoil or age quickly; F. whose price is subject to fluctuations in the financial market that are beyond the Entrepreneur's control; G. for individual newspapers and magazines; H. for audio and video recordings and computer software of which the consumer has broken the seal. I. Product damage after installation. Customer must report damage before installation for right of withdrawal. J. All products must be returned in original packaging and condition.
Warranty
You have 18 months product warranty from the date of purchase. We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that makes you claim warranty. Legally, you are required to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
What is not covered by the warranty? - Normal wear and tear: scratches, bumps and other signs of use caused as a result of using the product. - Damage caused by using the product improperly - Damage caused by incorrect assembly of the product - Due to overdue maintenance - When modifying the product
Which products are excluded from warranty - The silicone chair leg caps - The wooden house number signs
The rating of yessential.co.uk at WebwinkelKeur Reviews is 9.7/10 based on 1712 reviews.
Want to be notified when the product is back in stock?We will send you an email as soon as the product is back in stock! Leave your email address below.
