Is the product broken or not working? No worries! Go to our return portal and login with your order number + zip code, take some pictures of it and attach it. We will then contact you as soon as possible.

Received different item than ordered? Oops, our mistake! Click on the link of our return portal and login with your order number + zip code. We will then send you a return label, paid for by us of course. Once your return has been handed in to PostNL, we will send the correct items as soon as possible.

Are you returning your order without our return label? Unfortunately we cannot refund it.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. The costs for returning the product from your home to the shop are for your own account. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via [email protected]. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

It can almost always be returned. However, there are a number of exceptions to being able to return it:

• It has not been used in accordance with the instructions or due to incorrect use of the product.
• Unfortunately, we cannot accept products that are not damaged by the supplier or clearly used.
• Products that are returned to us incomplete or not in their original packaging are also not covered by our returns policy. 
• Custom-made articles. We cannot resell them.

Did you buy a 3 or 4-piece toiletry set, but you still don't want to keep an item and therefore return it? This is possible, but we will charge the individual retail price per product upon return.

Suppose you order a €59.95 3-piece toilet set. You want to keep the toilet brush and toilet roll holder. The hook doesn't. The brush is €34.95 and the toilet roll holder €18.95 together €53.90. In total we will then refund €6,05.

Is the total of the individual product prices higher than the purchased bundle price? Then you have to pay the remainder extra. We can only offer prices if all items in the set are purchased.

It is possible to return business orders. However, unfortunately we cannot refund the purchase price. However, we can send a credit note worth the purchase amount by mail.