Frequently Asked Questions

– Order & Delivery

- Payments

Which payment methods can I use?

As with most webshops, it is also possible to pay with iDeal, Klarna and Creditcard at Yessential. You can also pay with Bancontact, Apple pay, Trust, Belfius Direct Net and KBC/CBC Payment button.

Please note: Klarna Pay Later is only visible at checkout as a payment method from 35 euros in the Netherlands and Belgium.

Would you rather transfer it? That is also possible. Please contact us by email. Indicate in the email what you want to order, then we will arrange that!

Where can I find my invoice?

The invoice will be automatically sent to your email address after an order. Are you buying the home accessories for business? Then fill in your company name and VAT number. After completing payment, you will automatically receive your invoice by email.

Is the payment secure?

Yes, the payment is made in the online environment and executed by your own bank. The security of the transaction is guaranteed by your bank. We receive the transaction and can process your order immediately.

Is it possible to transfer VAT?

Yes, definitely! You can fill in your VAT number at checkout. The VAT will then be automatically transferred. Please note: the VAT number must be registered in VIES .

Can I pay with KLARNA?

It is possible to pay with Klarna from an order value of €50. Below the amount of €50 Klarna is not displayed in the checkout.

– Assembly

How do I mount an Amato house number?

Good question! In just 4 steps you can mount the Amato house number(s) on the wall where you want it. We have created a step-by-step plan on this page. You will also receive an installation template so that you can easily hang Amato,

My house number was damaged during installation. What now?

Too bad the assembly didn't quite work out and they are now damaged. We understand very well that you would like to receive new ones, but unfortunately we give a guarantee UNTIL the assembly.

Are your house numbers damaged before installation? Send us an email with photos to hello@yessential.nl, and we will send you new ones as soon as possible!

Where can I find the width of a house number?

For most house numbers we have added a width! Click on the house number you want to order and below the images and above the 'in shopping cart' button the width will appear. See image.

– Returns

How to return?

Not satisfied? Unfortunately, that can happen! You can return your order within 14 days from the date of receipt.

Please read this carefully before returning ↓
You can use the Yessential return portal where you can return your order at a reduced price. (Ordered for business? Then you can't use this unfortunately):

Step 1: Go to our returns portal and log in with your order number + zip code.
Step 2: Follow all the steps in the portal until you receive a return label.
Step 3: Pack the return shipment well and stick the label clearly visible on the package.
Step 4: Once we have received the return, we will ensure that the purchase amount is refunded to your account within 7 working days.

NB:
You are always responsible for returns, even if there is a problem with the carrier or the product is damaged during return. It is therefore advisable to check all products carefully for possible breakage and then pack the products well so that they are not damaged during return.

Received a damaged or defective product?

Is the product broken or not working? Don't worry! Go to our return portal and log in with your order number + zip code, take some pictures of it and add this. We will contact you as soon as possible.

Are there any return costs?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. The costs for returning from your home to the webshop are at your own expense. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via hello@yessential.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

When am I not entitled to a return?

It can almost always be returned. However, there are a few exceptions to being able to return it:

It has not been used according to the instructions or due to incorrect use of the product.
Unfortunately, we cannot accept products that have not been damaged by the supplier or that have clearly been used.
Products that are returned to us incomplete or not in their original packaging are also not covered by our returns policy.
Custom made items. We can no longer resell them.

I bought a toiletry set, but I want to return 1 item?

Have you bought a 3 or 4-piece toiletry set, but do you not want to keep an item and therefore return it? That is possible, but we will calculate the individual sales price per product for the return.

Suppose you order a 3-piece toilet set for €59.95. You want to keep the toilet brush and toilet roll holder. Not the hook. The brush is €34.95 and the toilet roll holder is €18.95, together €53.90. In total we will then refund €6.05.

Is the total of the individual product prices higher than the purchased bundle price? Then you have to pay the remainder. We can only offer the prices if all items of the set are purchased.

– Contact

Can I contact you?

We do not have a store, we only sell the products via the webshop. You can reach us via email hello@yessential.nl. We strive to respond the same day! You can also call us on 085-0806343. We try to answer your question as quickly and as well as possible.

- Commercial

Will I receive an invoice after payment?

Yes, definitely. After completing the payment, you will receive your invoice by email.

Can you prepare an invoice?

Yes this is possible! Mail to hello@yessential.nl the product and the quantity you want to order. Also add your company name, address and VAT number. As soon as we have received the payment we will send it!

Can I purchase large quantities?

Yes, this is also possible! Mail to hello@yessential.nl for further contact.